Last Updated: August 1, 2026

Thank you for shopping with Aroomy. This policy explains the return, refund, cancellation, shipping-delay, and product-claim terms applicable to orders shipped within the United States.

Please review this policy before completing your purchase. Any product-specific return restriction, restocking fee, “Made-to-Order” designation, or “Final Sale” designation will be disclosed on the applicable product page and, where applicable, during checkout.

Nothing in this policy limits any consumer right or remedy that cannot be waived under applicable federal, state, or local law.

1. RETURN WINDOW FOR ELIGIBLE ITEMS

A customer may request a return of an eligible standard-stock item within three (3) calendar days after the item is delivered.

The return request must be submitted within this three-day period. After Aroomy issues return authorization and shipping instructions, the item must be shipped within seven (7) calendar days.

Items returned without prior authorization, sent to an unauthorized address, or shipped after the applicable deadline may be refused, except where otherwise required by law.

2. RETURN ELIGIBILITY AND RESTOCKING FEES

Return eligibility is generally determined by the purchase price of each individual item before taxes, shipping, delivery, installation, and other service charges.

Items Priced Up to $1,000

Eligible standard-stock items may be returned if a return request is submitted within three (3) calendar days after delivery.

No restocking fee will apply. The customer is responsible for return shipping costs when the return is based on a change of mind or another reason not caused by Aroomy.

Items Priced Over $1,000 and Up to $3,000

Eligible standard-stock items may be returned if a return request is submitted within three (3) calendar days after delivery.

A fifteen percent (15%) restocking fee will be deducted from the refund. The customer is also responsible for return shipping costs when the return is not caused by Aroomy.

The restocking fee will be disclosed before purchase and will not apply to an accepted claim involving an item that is damaged, defective, materially misdescribed, or incorrectly shipped.

Items Priced Over $3,000

Items priced over $3,000 are not eligible for change-of-mind returns when they are clearly identified as Final Sale on the product page and before checkout.

This restriction does not apply to valid claims involving products that are damaged in transit, defective, materially different from their description, incorrectly shipped, or otherwise subject to a return or remedy under applicable law.

If an item priced over $3,000 was not clearly identified as Final Sale before purchase, it will be handled under the standard eligible-item return terms stated in this policy, including the three-day return-request period.

3. NON-RETURNABLE AND FINAL-SALE ITEMS

The following items are not eligible for change-of-mind returns, exchanges, or cancellations after production has begun, provided that the applicable restriction was clearly disclosed before purchase:

• Custom-made, made-to-order, bespoke, or personalized products;
• Products manufactured according to customer-selected dimensions, colors, finishes, materials, configurations, patterns, or logos;
• Lighting fixtures identified as Made-to-Order or Final Sale;
• Handcrafted products identified as Made-to-Order or Final Sale;
• Products made from acrylic, solid wood, resin, glass, stone, or similar materials when identified as Made-to-Order or Final Sale;
• Clearance, closeout, sample, display, or discontinued items identified as Final Sale;
• Items that have been installed, assembled, altered, refinished, repaired, or used;
• Gift cards and other non-returnable products identified on the product page; and
• Items damaged through misuse, improper installation, improper storage, neglect, unauthorized modification, or failure to follow applicable instructions.

Final-sale and made-to-order restrictions do not eliminate any remedy available for products that arrive damaged, are defective, are incorrectly shipped, materially fail to conform to the order, or are otherwise covered by applicable law.

4. NATURAL MATERIAL AND HANDCRAFTED VARIATIONS

Handmade and naturally sourced products may contain reasonable variations in color, grain, texture, veining, pattern, shape, bubbles, markings, dimensions, or finish.

Minor variations that are inherent in natural materials or handmade production are not considered defects when they do not materially affect the product’s safety, function, durability, or conformity with its description.

Differences caused solely by screen settings, lighting, photography, or the natural characteristics of the material will not ordinarily qualify as defects.

This provision does not apply when an item materially differs from its product description, approved sample, agreed specifications, or intended function.

5. CONDITION OF RETURNED ITEMS

To qualify for a change-of-mind return, an item must:

1. Be unused, uninstalled, unassembled, and in like-new, resaleable condition;
2. Be free from scratches, stains, odors, alterations, damage, or signs of use;
3. Be returned in its original packaging;
4. Include all original tags, labels, manuals, certificates, accessories, hardware, and components;
5. Include valid proof of purchase; and
6. Be packaged and shipped according to Aroomy’s return instructions.

Aroomy will inspect returned merchandise using reasonable and consistently applied standards.

If the original packaging is missing or unsuitable for safe transportation, reasonable repackaging costs may be deducted from the refund, provided those costs are documented and permitted by applicable law.

The customer may be responsible for damage occurring during return transportation if the item was not packaged according to the provided instructions.

6. HOW TO REQUEST A RETURN

To request a standard return, the customer must contact Aroomy within three (3) calendar days after delivery through:

Email: mall@aroomy.com
Online Support: Aroomy customer service chat

Please provide:

• Your name and order number;
• The item being returned;
• The reason for the return;
• Photographs of the item and packaging, when requested; and
• Any other information reasonably necessary to review the request.

Aroomy will generally review the request within one to three (1–3) business days.

Provided that the customer submitted a complete return request within three (3) calendar days after delivery, Aroomy’s review time will not cause the request to become ineligible solely because the three-day period has passed.

If approved, Aroomy will provide a Return Merchandise Authorization, the authorized return address, shipping instructions, and an estimate of any return shipping or restocking charges.

The customer must ship the item within seven (7) calendar days after receiving the return authorization and shipping instructions.

Products must not be sent to Aroomy’s business or mailing address unless that address is specifically identified in the written return authorization.

A written copy of this policy is available upon request.

7. RETURN SHIPPING AND ORIGINAL DELIVERY CHARGES

For a change-of-mind return, including returns based on personal preference, incorrect measurements, ordering the wrong size, or no longer wanting the item:

• The customer is responsible for return shipping;
• Original shipping and delivery charges are non-refundable;
• White-glove delivery, installation, assembly, expedited delivery, and similar service fees are non-refundable once performed; and
• The customer is responsible for any disclosed and applicable restocking fee.

For an accepted claim involving an item that was damaged in transit, defective, materially misdescribed, lost before delivery, or incorrectly shipped, Aroomy will provide a prepaid return label or otherwise cover reasonable authorized return shipping costs.

Aroomy is not responsible for unauthorized expedited shipping, packaging, labor, or third-party service expenses incurred without prior written approval.

8. DAMAGED PRODUCTS

Please inspect the product and its packaging promptly after delivery.

Visible shipping damage should be reported within forty-eight (48) hours after delivery whenever reasonably possible. Prompt reporting helps Aroomy preserve evidence and submit a claim to the shipping carrier.

A damage claim should include:

• The order number;
• At least two clear photographs of the damaged area;
• Photographs of the entire product;
• Photographs of the external and internal packaging;
• A photograph of the shipping label; and
• A detailed description of the damage.

For freight or white-glove delivery, customers should note visible damage on the carrier’s delivery receipt before signing whenever it is safe and practical to do so.

Failure to report visible damage within 48 hours may affect the availability of a carrier claim, but it does not waive any consumer right that cannot legally be waived.

Customers should retain the product and all packaging materials until the claim is resolved.

9. DEFECTIVE PRODUCTS

A product may be considered defective when, under normal use and in accordance with applicable installation, operation, cleaning, and care instructions, it materially fails to function as reasonably intended.

Customers should report a suspected defect as soon as reasonably possible after discovering it.

The three-day standard return period does not automatically limit a customer’s right to submit a defect claim under an applicable manufacturer’s warranty, separately stated product warranty, or applicable law.

A defect claim should include:

• The order number;
• A detailed description of the issue;
• Clear photographs of the product;
• A video demonstrating the problem when the issue involves operation or functionality; and
• Any other information reasonably required to evaluate the claim.

Normal wear and tear, misuse, improper installation, unauthorized modification, accidents, neglect, and failure to follow care instructions are not considered manufacturing defects.

10. INCORRECT OR MATERIALLY MISDESCRIBED ITEMS

If the item received is different from the item shown on the order confirmation, please contact Aroomy within seven (7) calendar days after delivery.

Please provide:

• The order number;
• A copy or photograph of the packing slip;
• Clear photographs of the item received;
• Photographs of product labels or model numbers; and
• A description of the difference between the item ordered and the item received.

If the claim is accepted, Aroomy will cover authorized return shipping and, subject to availability, provide the correct item at no additional cost.

If the correct item is unavailable, the customer may receive a refund of the amount paid for the affected item, including applicable standard shipping charges and taxes.

The seven-day reporting period is intended to facilitate prompt resolution and does not limit non-waivable rights under applicable law.

11. RESOLUTION OF DAMAGE, DEFECT, OR NONCONFORMITY CLAIMS

After reviewing an eligible claim, Aroomy may offer one or more of the following remedies, as appropriate and as permitted by applicable law:

• Replacement parts;
• Repair by an approved service provider;
• Replacement of the product;
• An agreed price adjustment;
• Store credit, if voluntarily accepted by the customer; or
• A refund to the original payment method.

Aroomy will not require a customer to accept store credit instead of a refund where applicable law requires a monetary refund.

When a product can be repaired or replaced within a reasonable time, Aroomy may first offer repair or replacement where permitted by law. If an appropriate repair or replacement cannot be provided, Aroomy will provide the remedy required by applicable law.

Aroomy may require the affected product to be returned before issuing a replacement or refund. Aroomy will cover authorized return transportation for an accepted claim.

12. LOST SHIPMENTS

Contact Aroomy if an order has not arrived by the expected delivery date shown in the shipping confirmation.

If tracking shows the package as delivered but it cannot be located, customers should promptly:

1. Verify the delivery address;
2. Check entrances, porches, mailrooms, reception areas, garages, and other delivery locations;
3. Check for a carrier delivery notice;
4. Ask household members, building staff, or other authorized recipients whether they accepted the package; and
5. Contact Aroomy so that a carrier investigation can be opened.

A shipment may be treated as lost when the carrier cannot locate it or provide reliable evidence of delivery to the correct address.

If a lost-shipment claim is accepted, Aroomy will provide a replacement, subject to availability, or issue a refund, including applicable standard shipping charges and taxes.

Aroomy may not be responsible for theft occurring after documented delivery to the correct address, except where coverage is provided by Aroomy, the carrier, shipping insurance, or applicable law.

13. SHIPPING DELAYS AND UNAVAILABLE PRODUCTS

Aroomy will ship orders within the time stated on the product page, order confirmation, or subsequent written communication.

If no shipping timeframe is stated, Aroomy will process the order within the timeframe required by applicable law.

If Aroomy cannot ship an order within the stated or legally applicable timeframe, Aroomy will notify the customer and provide the options required by applicable law, which may include:

• Agreeing to a revised shipping date; or
• Canceling the affected order for a full refund.

When an order is canceled because Aroomy cannot ship it within the required timeframe, the refund will include the amount paid for the unshipped merchandise and associated shipping, handling, and other applicable charges.

Store credit will not be substituted for a legally required monetary refund unless the customer voluntarily agrees.

14. ORDER CANCELLATIONS

Cancellation requests should be submitted as soon as possible after an order is placed.

Standard-stock orders may generally be canceled before shipment unless processing, sourcing, or other non-refundable services have already been completed and were clearly disclosed before purchase.

Custom-made, personalized, handcrafted, and made-to-order products cannot be canceled after production has begun, provided that this restriction was clearly disclosed before purchase.

A cancellation is not effective until confirmed by Aroomy in writing.

Made-to-order and final-sale cancellation restrictions do not override rights arising from an unapproved shipping delay, failure to deliver, material nonconformity, or other rights provided by applicable law.

15. REFUSED OR FAILED DELIVERIES

Refusing delivery does not automatically constitute an approved cancellation or return.

When a customer refuses delivery for reasons unrelated to product damage or an Aroomy error, or fails to attend a scheduled delivery appointment, the customer may be responsible for reasonable and disclosed costs resulting from the refusal or failed delivery, including:

• Return freight;
• Storage charges;
• Redelivery or rescheduling charges; and
• An applicable restocking fee.

These charges will not apply when delivery is refused because of verified material shipping damage, an incorrect item, or another reason for which Aroomy is legally responsible.

Customers who observe damage at delivery should contact Aroomy promptly for instructions whenever practical.

16. REFUND PROCESSING

After an authorized return is received, Aroomy will inspect the item and notify the customer whether the refund is approved.

Approved refunds will generally be initiated within seven (7) business days after inspection or within any shorter period required by applicable law.

Refunds will be issued to the original payment method unless another method is required by law or expressly agreed to by the customer.

Depending on the bank, card issuer, or payment provider, additional time may be required for the credit to appear on the customer’s account. This additional financial-institution processing time is outside Aroomy’s control.

An approved change-of-mind refund may be reduced by:

• Disclosed return shipping costs;
• A disclosed and applicable restocking fee;
• Documented replacement-packaging costs;
• Missing component or accessory costs; and
• A reasonable reduction reflecting customer-caused damage or use.

Aroomy will not deduct restocking or return shipping fees from an accepted claim involving a product that was damaged in transit, defective, materially misdescribed, lost before delivery, or incorrectly shipped.

Applicable sales taxes will be refunded as required by law.

17. BULK PURCHASE ORDERS

For purposes of this policy, a “Bulk Purchase Order” means an order identified in the applicable quotation, invoice, purchase agreement, or order confirmation as a bulk, wholesale, trade, commercial, project, contract, or volume-purchase order.

Production Scheduling and Cancellation

Once a Bulk Purchase Order has been confirmed and entered into Aroomy’s production schedule, it may not be canceled, changed, or refunded for reasons unrelated to product quality, including a change of mind, project cancellation, purchasing errors, changes in quantity requirements, budget changes, or other customer-related reasons.

If Aroomy agrees, in writing, to accept a cancellation after the order has entered the production schedule, the customer will be responsible for an applicable cancellation fee. The cancellation fee may include reasonable and documented costs already incurred for materials, manufacturing, labor, sourcing, customization, packaging, transaction processing, administrative work, and other non-recoverable expenses.

If Aroomy approves the cancellation of a Bulk Purchase Order after the order has been confirmed and entered into the production schedule, Aroomy may charge a cancellation fee of up to ten percent (10%) of the total order value. The fee will reflect Aroomy’s reasonable, documented, and non-recoverable costs and losses resulting from the cancellation and will be deducted from any amount otherwise refundable to the customer. No cancellation fee will apply where the cancellation results from Aroomy’s breach, inability to fulfill the order, failure to ship within the agreed timeframe without the customer’s consent, or an accepted claim involving damaged, defective, incorrectly shipped, or materially nonconforming products, or where prohibited by applicable law.

Customer Address and Redelivery Charges

The customer is responsible for providing a complete and accurate delivery address, contact information, receiving instructions, access requirements, and any other information reasonably necessary to complete delivery.

If an incorrect or incomplete address, inaccurate contact information, unavailable receiving party, restricted site access, or other customer-provided information results in a failed delivery, misdelivery, address correction, shipment return, delivery rescheduling, storage, or redelivery, the customer will be responsible for all reasonable additional costs arising from the issue.

These costs may include:

• 
  Address-correction fees;
  
• 
  Redelivery or rescheduling fees;
  
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  Return freight;
  
• 
  Storage or holding charges;
  
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  Additional handling charges; and
  
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  Other carrier or logistics expenses reasonably incurred as a result.
  

Where reasonably practicable, Aroomy will inform the customer of the applicable additional charges before arranging redelivery.

Returns After Delivery

Bulk Purchase Orders are final sale after delivery and are not eligible for return, exchange, or refund for reasons unrelated to product quality.

Non-quality-related reasons include, without limitation:

• 
  A change of mind or personal preference;
  
• 
  Incorrect measurements or specifications supplied or approved by the customer;
  
• 
  Ordering an incorrect or excessive quantity;
  
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  Project changes, delays, or cancellations;
  
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  Color, grain, texture, pattern, finish, or dimensional variations that fall within the disclosed or commercially reasonable tolerances;
  
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  The customer’s inability to use, resell, install, or store the products; and
  
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  Any other reason not caused by a product defect, shipping damage, incorrect shipment, or material nonconformity with the agreed order specifications.
  

Aroomy will reasonably review any claim that a Bulk Purchase Order contains damaged, defective, incorrectly shipped, or materially nonconforming products. The review may be based on the applicable quotation, approved specifications, order confirmation, photographs, videos, inspection results, carrier records, manufacturer information, and other relevant evidence.

Aroomy’s review will be conducted reasonably and in accordance with this policy and applicable law. Nothing in this section limits any consumer or purchaser right that cannot legally be waived.

If Aroomy confirms that a product is damaged, defective, incorrectly shipped, or materially nonconforming, Aroomy may provide repair, replacement parts, replacement products, an agreed price adjustment, or a refund, as appropriate and as required by applicable law.

18. POLICY DISCLOSURE

This policy, including the three-day standard return-request period, final-sale restrictions, restocking fees, and responsibility for return shipping, will be made clearly and reasonably available to customers before purchase.

Product-specific terms displayed on a product page form part of this policy only when they are clearly presented before the order is completed.

If a product-specific term conflicts with this general policy, the product-specific term will apply only when it was clearly disclosed before purchase and is permitted by applicable law.

19. POLICY CHANGES

Aroomy may update this policy from time to time.

The version presented to the customer at the time of purchase will apply to that order unless a later version provides more favorable terms or applicable law requires otherwise.

Changes will not be applied retroactively to reduce return or refund rights associated with an order already placed.

19. CONTACT INFORMATION

For returns, cancellations, damaged-item claims, shipping issues, or questions about this policy, contact:

Aroomy Customer Support
Email: mall@aroomy.com
Online Support: Customer service chat
Business Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time
Business Address: 645 E 11th St, New York, NY 10009

Do not send returned products to this business address unless Aroomy specifically identifies it as the authorized return address in writing.